Privacy Policy

1. Introduction

Neerings Plumbing Heating Air & Electric ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

2. Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data: Includes first name, last name, and title.
• Contact Data: Includes billing address, service address, email address, and telephone numbers.
• Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Includes information about how you use our website, products, and services.

3. How We Collect Data

Direct Interactions: You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

• Request a service or quote through our website forms;
• Subscribe to our service or publications;
• Request marketing to be sent to you;
• Give us feedback or contact us.

Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.

• Google Analytics: We use Google Analytics to understand how visitors engage with our site. Google Analytics uses cookies to track your interactions.
• ServiceTitan (Dynamic Number Insertion): We use ServiceTitan technology to display dynamic phone numbers on our website. This allows us to track the effectiveness of our marketing campaigns. When you call a tracking number, details of the call (including your caller ID, call duration, and a recording of the call) may be collected and stored by ServiceTitan on our behalf for quality assurance and customer service purposes.

4. Call Recording

To ensure the highest quality of service, calls made to and from Neerings Plumbing may be recorded. By calling us, you acknowledge and consent to the recording of your call for quality assurance, training, and dispute resolution purposes. Utah is a "one-party consent" state for wiretapping purposes, but we strive to inform all parties of recording practices.

5. SMS & Text Messaging

By providing your phone number in our contact forms, you expressly consent to receive non-marketing and marketing text messages from us, including appointment confirmations, technician dispatch notifications, and service updates. Message and data rates may apply. You can opt-out at any time by replying "STOP" to any message.

6. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To perform the contract we are about to enter into or have entered into with you (e.g., scheduling a plumbing repair).
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• To comply with a legal obligation.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

8. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

9. Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us at: